Responsible Gaming at 90iji
At 90iji we believe gaming should always be a source of enjoyment — never financial stress or personal harm. This page sets out every tool and resource we provide to help you stay in control.
Our Commitment to Responsible Gaming
90iji is committed to fostering a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We understand that while the vast majority of our players engage with the platform purely for entertainment, a small number may develop patterns of play that cause them harm. Our responsible gaming programme exists to identify those players early and provide them with practical, accessible tools to manage their gambling behaviour before problems escalate.
Responsible gaming at 90iji is a genuine, ongoing operational priority. We monitor gaming patterns, train support staff to recognise signs of problem gambling, and maintain a suite of player protection tools that any account holder can access at any time, free of charge, by contacting our support team at [email protected].
Player Protection Tools
90iji provides six dedicated player protection tools. All are free to use, take effect promptly, and can be activated by contacting our support team. No justification is required — any player may use any tool at any time.
Recognising Problem Gambling
Problem gambling rarely announces itself clearly. It tends to develop gradually, often appearing as harmless entertainment at first. The following warning signs can indicate that gambling has moved from a leisure activity into something causing real harm. Recognising them early is the first step toward regaining control.
If you answered yes to two or more of these questions, please reach out to our support team at [email protected] without delay. Our team is available around the clock, will treat your message with complete discretion, and will help you activate any of the protective tools listed on this page.
How Deposit Limits Work
Deposit limits are one of the most effective tools for keeping gambling affordable. At 90iji you can set a cap on the maximum you are permitted to deposit daily, weekly, or monthly. Here is how to set or change your limit:
- 1Contact support: email [email protected] from your registered address, stating the limit type (daily, weekly, or monthly) and the maximum amount in BDT you want applied.
- 2Identity confirmation: our team verifies the request is from the registered account holder before applying any change.
- 3Immediate effect for reductions: a lower limit takes effect as soon as it is confirmed — no waiting period applies when you are reducing your limit.
- 424-hour cooling-off for increases: raising an existing limit requires a mandatory 24-hour cooling-off period before it takes effect, ensuring the decision is considered and not impulsive.
Self-Exclusion Explained
Self-exclusion is the most comprehensive protection tool available to 90iji players. When active, your account is fully suspended — you cannot log in, deposit, bet, or receive promotional communications. It is designed for players who need a definitive, enforced break rather than a voluntary pause they might choose to end early.
- 1Request by email: contact [email protected] from your registered email. State clearly that you wish to self-exclude, specify the duration (minimum 30 days, or permanent), and include your full name and registered phone number.
- 2Activation within 24 hours: self-exclusion is applied within 24 hours of your confirmed request. During the gap between request and activation, we advise you to voluntarily avoid the platform.
- 3No early reversal during minimum periods: a 30-day exclusion cannot be reversed before the 30 days expire. Permanent exclusions may only be reviewed after a minimum of 12 months and require supporting documentation.
- 4Account balance: any real-money balance at the time of exclusion is held securely. You may request a withdrawal by contacting [email protected], subject to standard KYC verification.
We urge any player considering self-exclusion not to delay. The process is confidential, handled with complete discretion, and there is no stigma in using this tool — it is a responsible decision we are proud to support.
Time-Out Feature
A time-out is a shorter, temporary break ideal for players who want to pause and reset without committing to a full self-exclusion. 90iji offers time-out periods of 24 hours, 7 days, or 30 days. During a time-out your account is suspended just as with self-exclusion — no login, no deposits, no wagers — but it reactivates automatically once the chosen period ends.
To activate a time-out, email [email protected] from your registered address specifying the duration you need. Our team will action the suspension within a few hours. There is no cooling-off delay when requesting a break — only when requesting to end one early.
Tips for Playing Responsibly
Beyond our formal protection tools, there are practical habits every player can adopt to keep gambling a fun, affordable leisure activity rather than a source of financial strain. 90iji encourages all players in Bangladesh to follow these principles:
- ✓Set a budget before you start: decide the maximum you are comfortable losing before opening the gaming lobby. Treat it as the full cost of your entertainment session, not a stake you expect to recover.
- ✓Never chase losses: if you have reached your session budget, stop. Placing more bets to recover losses is the most common pathway into problem gambling. The next game's outcome is entirely independent of previous results.
- ✓Keep track of time: it is easy to lose track of how long a session has lasted, especially during live casino or crash games. Use your phone clock or request session reminder notifications from our support team.
- ✓Gambling is entertainment, not income: do not rely on gambling winnings to pay bills or build savings. The house edge means the platform retains a statistical advantage over time, and treating gambling as a financial strategy leads to financial harm.
- ✓Balance gambling with other activities: gambling should be one of many leisure activities in a balanced lifestyle. If it is crowding out hobbies, social activities, or family time, that is a signal worth paying attention to.
Our Underage Gaming Policy
90iji operates a strict minimum age policy. No person under the age of 21 is permitted to register an account, make a deposit, or place any wager on the 90iji platform. This reflects our genuine commitment to protecting young people from the potential harms of gambling at a formative stage of their lives.
All new accounts require mandatory KYC verification, including submission of a government-issued photo ID confirming the account holder's full name and date of birth. Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended and any deposits returned pending successful age verification.
Need Help? We Are Here for You
Reaching out for help when gambling starts to feel out of control takes real courage. 90iji's support team is trained to handle these conversations with sensitivity, discretion, and zero judgement. Whether you want to activate a protection tool, talk through what you are experiencing, or simply ask a question about our responsible gaming policies, we are available 24 hours a day, 7 days a week.
90iji does not operate an external telephone helpline. All responsible gaming requests must be submitted by email to [email protected]. Please include your registered name, account email address, and a brief description of the assistance you require. No explanation or justification is needed — your request will be acted upon promptly and without question.
Play Smart. Stay in Control.
Explore 90iji responsibly — visit our FAQ for more answers, or review our full Terms and Conditions.
21+ only. Gambling involves risk. Play responsibly.